Water
Here at Jones County Regional Water System, our goal is to provide you with clean and safe drinking water at a reasonable cost. To do this, we abide by the rules and regulations established by the U.S. Environmental Protection Agency, and the North Carolina Department of Environment and Natural Resources. If you have any questions do not hesitate to ask.
- Rules and Regulations
- Public Notice – Water Rates Effective July 2024
- Water Tap Application
- Water Service Application
- Change of Address Form
- Spousal Transfer Form
- Annual Drinking Water Quality Report
- Make a Payment
To provide equitable distribution of water production cost and to safeguard the integrity of our potable water supply, the Jones County Board of Commissioners has established the following guidelines for all customers.
I. Cut-off Valves: While there is a cut-off valve in the meter box, it is intended for use by water department personnel only. It is often difficult to turn on and off and usually requires a special tool. Therefore, the water system policy requires that each customer install a cut-off valve on the property owner’s side of the meter, outside the meter box, to protect your property from damage which may be caused by a ruptured water line.
II. Multiple Hook-ups: Each residence or business utilizing the county water system must be metered separately. Having more than one residence or business supplied by one meter is in violation of the water system policy. Failure to comply with this policy may result in suspension of water service until situation is corrected.
III. Meter Accessibility: The accessibility of your meter is very important; the water system policy requires that all meters be un-obstructed and accessible at all times. Therefore: gates, fences, shrubbery, pets etc… shall not hinder the meter reader’s access to your meter. Failure to comply with this policy may result in suspension of water service until situation is corrected.
IV. Cross-connection: A cross-connection occurs when a public water supply line is linked to a water supply that is not controlled by the water system. This most often occurs when a home owner switches from a shallow (private) well to the county water system. There shall be no lines that would allow water to flow to your residence/business from both the county system and the well at the same time. Failure to comply with this policy will result in suspension of water service until situation is corrected. THIS POLICY WILL BE STRONGLY ENFORCED.
V. Billing: All bills are due when rendered and become delinquent (20) twenty days thereafter. Service is subject to be discontinued when (2) two bills become delinquent. Payment for one month (oldest bill) will be accepted up until actual meter read day; on meter read day total balance due plus LATE PENALTY FEE of $50.00 will be required to maintain water service. Failure to receive bill shall not prevent bill from becoming delinquent or relieve customer from payment.
While these are not all the rules of the water system, they are the ones that frequently cause most problems for you and us. A complete set of rules and regulations are available for your review at the Water department as well as in the link below. We look forward to serving you.
Useful Links
Jones County Regional Water System
418 Hwy 58 N, Unit B
Trenton, NC 28585
Phone: 252-448-8000
Fax: 252-448-1072
Utilities Billing Manager:
Sherry Koonce
Public Works Director:
Gareth Harvell
Hours of Operation
Monday-Thursday
8am-5pm
Fridays
8am-Noon
